Passenger RightsDenied Boarding

You may be entitled to compensation between €125 and €600 depending on flight distance and delays incurred when rerouted.

Long Delays

You may request a refund of your ticket if the delay exceeds five hours, but only if you decide not to travel.


Financial compensation is due unless you were informed 14 days before the flight or were rerouted close to your original times, or the airline can prove that extraordinary circumstances caused the cancellation.

Assistance by Airlines

Depending on the circumstances, if you are denied boarding or your flight is cancelled or delayed, you may be entitled to receive assistance (catering, communications, and an overnight stay if necessary). In the event of denied boarding or cancellation, you may be offered the option of continuing your trip or a refund of your ticket.

Reduced Mobility

Disabled persons and passengers with reduced mobility are protected from discrimination and, from 26 July 2008, can rely on appropriate assistance (under certain conditions) to help them through all EU airports.

Identity of the Airline

You must be informed in advance which airline is operating your flight. Airlines found to be unsafe are banned or restricted within the European Union. They are listed at website.


Airlines can be held liable for damages resulting from delays (limited to ± €4 800), for damage to and loss of baggage (limited to ± €1 200) and for injury or death in accidents. However, airlines shall not be held liable if they have taken all reasonable measures to avoid the damages or it was impossible to take such measures.

Package Holiday

Package tour operators must give accurate information on the holiday booked, comply with contractual obligations and protect passengers in the event of the organiser’s insolvency.