Butterfly Garden, Art Installations or Cinema – such attractions await Singapore Changi Airport passengers. The airport has won the World’s Top 100 Airports 2019 poll seventh time in a row, where passengers themselves rate the airports. Vaclav Havel Prague Airport was ranked at the very end – finishing 97th.
The British company Skytrax, which has been evaluating airlines and airports since 1989, annually announces the airline of the year and the airport of the year. Singapore’s Changi, which is the best seventh time in a row, scored the highest among the airports this year. It has become a record holder in a poll decided by the passengers themselves. In addition to the high quality of its services, passengers can also have fun during the long waiting periods – for example, one can find a butterfly garden or a number of art installations within the airport. Based on their experience, passengers evaluate the services they provide – check-in, arrivals, departures, cleanliness of terminals, helpfulness and professionalism of the staff, clarity of orientation systems, luggage delivery speed, shops, quality of refreshments, departure waiting time and availability of internet services.
The other two top positions were also dominated by Asian airports – Tokyo Haneda Airport was the second best, and Incheon Airport near Seoul was third. Munich was the best of the European airports, finishing seventh.
Václav Havel Airport in Prague, however, did not score too positively in a poll that was evaluated by people of hundreds of nationalities. In the ranking of hundreds of airports, it has ended up at an unflattering 97th place. Compared to last year, it is even five places worse.
Prague Airport handled 16.8 million passengers last year. With higher growth, the airport might get in trouble, because it is already at the edge of its capacity, which is approximately 17 million passengers per year, and according to an earlier statement by Václav Řehoř, Chairman of the Board of Directors, the airport has to reject some of the busiest lines in the busiest of times.