Traveling by air should be accessible and comfortable for everyone, including people with disabilities or those with limited mobility due to age or other reasons. At Václav Havel Airport Prague, your rights are well protected and extensive assistance is available to ensure a smooth journey.

Know Your Rights

Within the European Union, your travel rights are guaranteed under Regulation (EC) No 1107/2006. This regulation ensures you receive free assistance from the airport and airline, including boarding, disembarking, and navigating airport facilities.

Planning Your Trip

For an effortless travel experience, consider these essential tips:

  • Gather comprehensive information about your journey in advance.
  • Assess your mobility realistically, considering distances between airport areas.
  • Inform your airline or travel agency about your specific needs at least 48 hours before your flight.
  • Clearly communicate how best you can be assisted, as staff might not automatically know your preferences.
  • Confirm the airline’s policy regarding lost or damaged mobility devices.

Booking Your Flight

To receive appropriate assistance:

  • Book tickets early, ideally at least one week ahead, but no later than 48 hours before your trip.
  • Specify special requirements clearly, especially if you travel with an electric wheelchair, a guide dog, or require oxygen onboard.
  • Confirm your airline can accommodate your needs. Some flights have limited seats available for passengers needing special assistance due to aircraft size or safety regulations.

Assistance Available at Prague Airport

Václav Havel Airport Prague offers comprehensive support:

Departure:

  • Assistance at check-in and baggage drop-off.
  • Priority lanes at security and passport checks.
  • Help navigating to restaurants, shops, or other facilities.
  • Priority boarding and seating assistance.

Arrival:

  • Meet-and-assist upon landing with transfers via Ambulift or minibus.
  • Priority processing through passport control.
  • Help retrieving checked luggage.
  • Assistance reaching public transportation, car parks, or other airport facilities.

How to Request Assistance

  • Through your airline: Notify your airline when booking tickets.
  • Directly at Prague Airport: Call +420 220 111 220 or +420 220 111 221 at least 36 hours in advance.
  • At the airport: Approach the information desk, check-in counter, or any marked contact points.

Special Facilities at Prague Airport

There are 20 clearly marked contact points throughout the airport where passengers can call for assistance. Comfortable waiting rooms are located at Contact Point No. 16 (Terminal 1) and No. 20 (Terminal 2), where staff will assist with check-in and related procedures.

Traveling with Mobility Devices

  • Manual folding wheelchairs may be stored onboard if space permits but typically go in the baggage compartment.
  • Electric wheelchairs must always travel in the cargo hold. Inform your airline in advance about battery specifications and dimensions.

Security Checks and Onboard Facilities

  • Security procedures will accommodate your comfort, including discreet personal checks if requested.
  • Notify security if you prefer privacy during checks.
  • Liquid restrictions apply, but exceptions are made for medical liquids with prior approval and medical documentation.

Onboard, airline staff will provide support consistent with your booking requests. Assistance in special tasks like medication or personal care requires a traveling companion.

Parking Facilities

Passengers with severe disabilities holding a ZTP/P card can enjoy free parking (maximum twice per day) in all airport car parks except the PC PREMIUM zone. Obtain an exit ticket from the Aeroparking desk in the PC COMFORT Car Park by presenting your ID.

Medical Assistance

Continuous medical assistance is available 24/7 at Václav Havel Airport through the Czech Samaritan Association. Visit the fully equipped medical facility located between terminals in case of any health concerns or emergencies.

Feedback and Complaints

If your experience does not meet your expectations:

  • For issues at Prague Airport, contact the airport management directly.
  • For onboard problems, communicate with your airline.
  • If unresolved, escalate your complaint to the national enforcement body overseeing Regulation (EC) No 1107/2006.

With thorough preparation and clear communication, Václav Havel Airport Prague ensures your journey is comfortable, accessible, and enjoyable.

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