When booking your ticket, you must notify the airline that you will be transporting an animal since the number of animals being transported is limited.

Before departure, you must enquire about possible requirements and limitations related to the entry of animals into your destination country. Standard conditions for travelling with animals are applicable in European Union countries. These conditions can be found on the information Web pages of the State Veterinary Administration.

Information on specific requirements related to examination and vaccinations in several countries (also within the EU) can be found on this website. The animal must be marked with the required tag, and a tag must also be displayed on the box. This tag must contain your contact information both in the country of departure and the country of destination.

Animals Can Be Transported Onboard the Plane

• in the cabin as cabin luggage
• in the loading area as dispatched luggage
• in the loading area as goods.

Most airlines only allow for the transport of dogs, cats, rabbits, and ferrets, and specifically, they are not heavier than eight kilograms. While a fee is payable for the transportation of animals, dogs for disabled travellers are transported free of charge and with no requirement for a box. In the case of the export or import of animals, please refer to the Border Veterinary Administration of the Czech Republic or another member state. The services of the Veterinary Station at Ruzyně are also used during the transportation of animals to zoos or the import of small mammals, aquarium and terrarium animals for commerce with breeding needs and other animal products.

Prague Airport employees ensure the reception and release of consignments via the Veterinary Station. There is no limitation on the time a consignment is held, but it is dispatched only after examining a veterinarian.

Working Hours of Official Veterinarians

Mon-Fri 7:00 a.m.-9:30 p.m.

Sat-Sun 9:00 a.m.-5:00 p.m. – phone emergency

Phone: +420 220 113 267

You can exchange your money for Czech crowns from the exchange offices, mostly open from 6:00 a.m. to 11:00 p.m., or withdraw cash from ATMs. It is not advised to exchange money at the airport because the commission can be high (around 5% to 10%), and rates can be much less favourable than in downtown Prague (10 to 20% lower); however, if you need to change money, check out the offers for the exchange of larger amounts (for example, over 500 euros), as the commission can be considerably lower, or even zero.

ATMS

ATMs at Komerční banka, ČSOB, Česká spořitelna, UniCredit Bank Czech Republic, and Citibank (T2) are accessible 24 hours a day.

Cash dispensers are located in the public areas at both terminals (not in the transit area). If you arrive at Terminal 1, the ATMs are located a few metres from the exit door on the left-hand side and are very easy to find. If you arrive at Terminal 2, there are fewer ATMs, and they are quite hard to find; they are quite a long walk away at the end of the lobby on the right-hand side. All cash dispensers accept major debit and credit cards such as Visa, MasterCard, Cirrus, Maestro and EC, but not all ATMs accept American Express. Most ATMs issue just 500, 1000 and 2000 CZK banknotes, so it is always a good idea to ensure you have smaller banknotes (for tickets, etc.).

Currency Exchange Machines

Three currency exchange machines within the terminal building allow passengers to exchange money anytime, around the clock. Two automats are located within the terminal’s transit area; the third one can be found in the public area of the Arrival Hall.

Currency Exchange Offices

If you are scheduled to arrive late at night, you should exchange money before clearing customs, as the exchange offices in the main halls are often closed at night. All exchange offices offer a tax refund service.

CASH POINT

Terminal 1, Transit pass; Open: 6:00 – 22:30

Terminal 1, Departures public; Open: 6:00 – 22:30

Phone: +420 224 263 001, +420 235 351 610

INTERCHANGE

Terminal 1, Arrival public; Open: 6:00 – 23:00

Terminal 1, Baggage; Open: 6:00 – 23:00

Terminal 1, Transit pass; Open:  6:30 – 22:30

Terminal 1, Transit kiosk; Open: 7:00 – 21:00

Terminal 1, Departures public; Open: NON-STOP

Terminal 2, Arrival public; Open: 6:00 – 23:00

Terminal 2, Baggage; Open: 7:00 – 22:30

Terminal 2, Baggage (II.) ; Open: 6:00 – 23:00

Terminal 2, Departures public; Open: NON-STOP

Terminal 2, Transit pass; Open:  6:00 – 23:00

To claim lost or forgotten property in the transit area or near the gates, please contact the Czech Airlines Complaint Dept., pohne.: +420 22011 4283; email: [email protected].

To claim lost or forgotten property in a public area, please get in touch with the supervisory service of Prague Airport terminal operations. Phone: +420 22011 4021; Email: [email protected].

To claim lost or forgotten property from flights of Menzies Aviation Group (Czech), please call +420 22011 4483 or +420 22011 6072; Email: [email protected]