Assistance for Disabled Passengers

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Assistance for Disabled Passengers 2017-02-13T23:47:50+00:00

All public areas of the airport are barrier-free, suitable for wheelchairs. Special assistance for disabled passengers can be requested through your specific airline when booking your air ticket.

Also, all passengers with disabilities or limited mobility, people with physical or other disabilities have the possibility of receiving assistance free of charge, provided by MaidPro Service. The service is to be ordered 36 hours in advance by phone: +420 220 111 220. Service is provided 24 hours a day.

If you are in a wheelchair and your wheelchair is foldable, you can order a private minibus transfer from Prague Airport Transfers. They will help you with all your requests, but unfortunately they do not provide vehicles with ramps.

Request for assistance can also be made at the airport check-in counters, information desks and designated areas (e.g., car parks), but in this case immediate service cannot be guaranteed; therefore, we recommend ordering the assistance in advance. The assistant will be ready to help at the previously agreed location. Depending on the type of disability, they will provide assistance in handling, security and passport control; they will take you to your Gate and help with boarding and seating. You will be the first to board and the last to leave the aircraft.

If ordering this service from an airline, be prepared to order earlier; most airlines require you to book assistance services at least 48 hours prior to departure.

Airport Assistance